Guiding Principles

Customer

1. We will expect all our leaders to live the Delivery Logistics Way philosophy and coach our employees in the tools and techniques.
2. We will always make commitments that have a realistic plan for delivery.
3. All our decisions should be guided by our philosophy.

Company

1. We manage with a long term view.
2. We shall encourage and expect personal use of the Driver Logistics Way by all our employees.
3. We will strive to develop our people and promote from within.
4. We are all responsible for recruiting exceptional people into our company.
5. We build constructive and challenging long term relationships through Ten(d) to Zero.
6. We “go and see” to understand deeply what’s happening.

Quality

1. We expect people to solve problems at their own level.
2. We build quality into our processes to avoid creating or passing on defects.
3. All our key processes are aligned against the principles of pull and smoothing derived from customer based takt time.

Continuous Improvement

1. We create continuous process flow to bring problems to the surface (if you can’t flow it you don’t know it).
2. We use standardised work as our foundation for continuous improvement and employee empowerment.
3. We spread our best practice and share our ideas inside our Group.
4. We are careful to learn from the best, but we reflect on our experiences and find our own way.
5. We use visual management to expose problems, inspire improvement and understand situations at a glance.
6. The annual Policy Deployment process will set challenging goals and measure progress to improve the business continuously based on our experience.